Please read these Terms and Conditions carefully before ordering any products from our website. You should be aware that by ordering any of our products, you agree to be bound by these Terms and Conditions. If you have any questions or feel unsure about any of the content please contact Customer Service before placing an order. Print the Terms (using the PDF option) and keep a copy of them for your reference.
We have written these T&C’s with the consumer in mind and have tried to make them as easy to understand as possible. To further enhance your understanding of the terms we have listed some words that are widely used throughout the document.
Here’s the terminology:
- Contract - means any purchase of items from our site between us and you for which these T&C’s are used for.
- Conditions - means the standard T&C’s of the sale, including the Returns Policy and any special terms and conditions confirmed in writing by us.
- Goods - means the products or services which we have sold to you in accordance with our T&C’s
- We – means Quality Brands Online B.V., and “us” and “our” shall hold the same meaning.
- Within these T&C’s we shall use headings to aid your understanding of the document.
For any questions feel free to contact our Dutch based Customer Service by email at email@example.com or by telephone at +31  495 85 10 82. Australian Footwear is available by phone on working days between 9:00 AM – 6:00 PM.
Any transaction you enter into with us through our website is entered into with Quality Brands Online B.V., our legal entity which operates this website. Our official company details are:
Quality Brands Online B.V.
6003 DD Weert
VAT number: NL8223.45.754.B.01
Registration at the Dutch Chamber of Commerce: 14131605
About the use of this website and our communication
Accessing our website means that you automatically agree to our Terms and Conditions. If you do not agree with them then please do not use our website and leave it. Our website is provided to you for your personal use only.
If you choose to access this website from outside the provided countries of delivery you are responsible for compliance with local laws if and to the extent local laws are applicable.
We have made every effort to display the products as accurately as possible but cannot guarantee that the product images you see displayed on your screen are a totally accurate representation of the actual merchandise due among other reasons to the technical difference in monitors or screens you may use.
By placing an order through our website, you confirm that you are legally capable of entering into binding contracts, that the personal information which you provide when you register as a customer and place an order is true, accurate, current and complete in all aspects, and that you do not impersonate any other person.
We make no warranty that the website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represent the full functionality, accuracy, and reliability of the website.
As part of our effort to make further improvements to our services we provide to our customers telephone calls with and by us may be recorded or monitored. We also may monitor incoming and outgoing emails.
All specifications, drawings and particulars of weights, sizes and performance issued by us are approximate only.
Making a contract with us
When you place an order with us, you are making an offer to buy goods. After receipt of your order we will send you an order acknowledgment email detailing the products and prices you ordered. If you do not receive such an email within 24hrs of placing your order please contact our Customer Services.
The order acknowledgment email is an acceptance of your order. Acceptance of your order and formation of the contract will only take place once we have confirmed your payment. This will be displayed on your screen at the time of payment confirmation. If your order has not been accepted you will receive an email from us telling you the reasons why.
In the unlikely event that the goods are no longer available, or that we have made a pricing mistake, we will advise you of this. You will then not receive an e-mail acknowledging your order and there will be no contract between us. If the goods you order are not available, we will process a refund for you.
All prices shown in the website are standard in Euro and inclusive of VAT of 21%. For some countries the local currency and VAT is applicable. This will be displayed in the checkout process.
Per country a different charge can be made to cover postage and packaging on all orders sent. The delivery charge is not included in the product prices shown. We offer international delivery to a number of countries.
We accept international payment methods as well as local payment methods such as credit card, ideal and Paypal. We take payment from your card at the time your order is placed.
We also accept some local payment methods in selected countries. The payment methods will be offered in the checkout process. On our Payment page you can see all payment methods offered.
All credit card and debit card holders are subject to validity checks and authorization by the card issuer. If the issuer of your payment card refuses to authorize payment to us, we will not be liable for any delay or non-delivery.
Description of Products and Availability
If an items sells out we will take it off display as soon as possible. If items that you order should be out of stock, or delayed for any reason, we will try to contact you, or if we receive no response to our e-mail we will continue to process the remaining items of your order.
If an offer is subject to a limited period of availability or is made subject to conditions, this will be explicitly mentioned in the offer.
Placing an Order
To place an order on our web shop you do need to create an account.
If you choose to create an account with us, you can register during the checkout. You will be given a unique personal log-in name and password combination by email. Your personal details will be stored behind your log-in name and password that can only be accessed and changed by you.
When your order has been shipped we will send you a dispatch confirmation by email. This will include a tracking number of your parcel in order to track its progress.
We send the goods that you have ordered through PostNL, DHL or DPD. The place of delivery is deemed to be the shipping/delivery address that you provide in your order.
We aim to process your order within 24 hours and deliver items in stock within 1-2 days in The Netherlands and Belgium. For all other offered countries we aim to deliver orders within 3 working days. The delivery deadline is only an indication.
When multiple items are ordered, one of them might not be immediately ready to ship. The items will be sent when the complete order is available.
If you are not at home during the day that will not be a problem: we can deliver your order at private and business addresses. In this case it is important that you give the right address when placing the order. Please note it's not possible to have your order delivered to a P.O. Box.
If the goods are lost or damaged in transit, please let us know promptly, so that we can make a claim against the carrier. We will offer you the choice of a replacement or a full refund. Please see our Servicepages for further details. Once the products have been delivered to you, or to someone acting on your behalf, the risk for loss, theft, damage passes to you.
Cancellation and Return Policy
This cancellation and return policy does not affect your rights when we are at fault – for example, if goods were sent out in error (see ‘Returning orders when we are at fault’ below)
You have a legal right to withdraw your contract before delivery and up to 30 calendar days after delivery. To do this please email us or write to us to discuss the matter further.
You agree that if you might want to return goods you only unpack these to the extent necessary to assess whether you want to keep the products. During the period you shall treat the products and packaging materials carefully. If you return products you will need to do so with all delivered accessories, and as far as possible, the original packaging. We have the right to deduct monies from refunds where goods show signs of unreasonable treatment or use leading to diminishing value.
When you withdraw your entire order within 30 days of receipt of your goods, we will refund the standard postage costs you paid as part of that order. If you paid for premium or express delivery, we will only refund the cost of standard delivery. You will receive your refund within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
You would need to pay the cost of sending the order back to us. We will not refund any postage charges if you cancel after 30 days of receipt – or if you cancel part of your order.
Returning good when we are at fault
If you receive your goods and there is a problem (e.g. wrong product sent out or the product is damaged) please contact us to discuss the matter further.
If the goods are found to be faulty within a reasonable time frame of receiving the items then you may reject them and claim a full refund. If the fault is found later on, or if there is a delay in making a complaint, you will still be entitled to a repair, or if a repair cannot be done without causing inconvenience, a replacement. If a replacement is not available, you may claim a part or full refund for the faulty goods.
When returning product when we are at fault, after assessment of the returned goods, we will refund the following within 14 days: the price of the product, your original delivery costs PLUS your return postage costs.
Please see return process for further details.
Please Note: No claim for faulty goods can be made if any of the following applies – damage caused deliberately or negligence, improper use or careless maintenance, normal wear and tear, damage caused by not following the care instructions correctly.
If you want to return any products in line with our return policy, please send your return to Quality Brands Online B.V. – Australian Returns, Marconilaan 6, 6003 DD Weert, The Netherlands. When returning the goods you are required to complete the return document that has been included in your order.
We will refund you, in line with our returns policy, within 14 days of receiving the order in our office, or when proof of return is given, whichever is earliest.
We offer a growing number of countries in which you can order: see our Delivery section for an overview of these countries and the applicable delivery times and charges.
If you order products from our website for delivery outside the European Union, they may be subject to import duties and taxes which are levied when the delivery reaches the specified destination. You will be responsible for payment of any such import duties and taxes. Please note that we have no control over these charges and cannot predict their amount. Please contact your local customs office for further information before placing your order. We will not be held liable for any delay in delivery due to parcels being held for inspection by customs.
You are responsible for ensuring that the product you have ordered can be lawfully imported into your desired country. When ordering from us, you are classed as the importer of record and must comply with all laws and regulations of the destination country. We advise you to make any necessary checks in relation to this before placing your order.
We will not be liable for any breach by you of any such laws. You agree that if any liability is incurred by us because of this you will reimburse us for any costs, damages and expenses to us in connection with any such claim.
Payment from outside of the EU may be made by any of the methods indicated on our website. Payment shall be made in the currency relevant to the country of delivery. The exchange rate will be set by your bank or credit card provider who may also charge you an additional administration fee.
We do our utmost to provide you with the best information, products and services possible. In the case you do have a complaint or other comment to make please contact us by telephone, email or post at the earliest possibility clearly explaining the feedback you have. We will reply within 2 working days.
Privacy, Cookie and Security Policy
For information please see our separate document on Privacy, Cookie and Security Policy.
This website’s content (including text, design, layout, images, and videos) are protected by copyright and are the property of Quality Brands Online. Any use other than for your own personal and non-commercial use in line with the transactions and communications between you and us is not allowed without our express written permission.
Liability and Indemnity
Our liability for losses you suffer as a result of us breaking these Terms and Conditions is strictly limited to the purchase price of the product you purchased. In relation to our contractual obligations to supply the goods following acceptance of orders placed on our website; we will not be liable for any loss or damage whatsoever, in any way connected with your use of the website.
These Terms & Conditions and all matters connected with any order you place on our website are governed by English law and you agree to submit to the exclusive jurisdiction of the English courts in relation to all matters connected with, or arising out of, the website or any order you place on the website.
All dealings between us in connection with our T&C’s and each purchase shall be carried on in the English language.
You may not transfer any of your rights or obligations under these Terms to another person without our prior written consent, which we will not withhold unreasonably. We can transfer all or any of our rights and obligations under these Terms to another organization, but this will not affect your rights under these Terms.
These Terms apply to our information and offer to you, the agreement between us and any related communication. We may change our Terms and Conditions at any time, so please do not assume that the same terms will apply to future orders.
In the event of any of these Terms and Conditions to be invalid or unenforceable the remainder of these Terms and Conditions will remain in place. No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms and Conditions that is caused by events outside our reasonable control which includes any strikes, civil commotion, terrorist attack or threat of terrorist attack, , fire, explosion, flood, other natural disaster, impossibility of the use of public or private transport, impossibility of the use of public or private telecommunications networks or any acts, decrees, legislation, regulations or restrictions of any government.
These Terms and Conditions and any document expressly referred to in them represent the entire agreement between us in relation to the subject matter of any contract and supersede any prior agreement, understanding or arrangement between us, whether oral or in writing.
Neither of us shall have any remedy in respect of any untrue statement made by the other, whether orally or in writing, prior to the date of any Contract (unless such untrue statement was made fraudulently) and the other party´s only remedy shall be for breach of contract as provided in these terms and conditions.